In the world of cross-border e-commerce with ItaoBuy, receiving a valid tracking number is the first step to a smooth delivery experience. However, not all tracking information is reliable. Protecting your purchase starts with verifying the authenticity of your logistics code. Follow these essential steps to ensure your package is on the right track.
The Three-Step Verification Protocol
Implementing a consistent verification routine is your best defense against fake or erroneous tracking. Adhere to this simple but powerful three-step process for every order.
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Step 1: Always Request the Official Logistics Code
Immediately after your order is shipped, formally request the official, carrier-issued tracking number
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Step 2: Cross-Check in Your Master Spreadsheet
Maintain a dedicated shipping log spreadsheet
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Step 3: Verify Updates Through Multiple Channels
Do not rely on a single source for tracking updates. Conduct multi-channel verification:
- Carrier's Official Website/App:
- ItaoBuy Order Page:
- Universal Package Trackers:
- ItaoBuy Order Page:
- Carrier's Official Website/App:
Red Flags: Signs of a Fake Tracking Number
Stay alert for these warning signs that may indicate a problematic tracking code:
- Remains in "Label Created" or "Pre-Shipment" status for more than 5 business days.
- Shows delivery to a city or zip code that does not
- Returns an error or "not found" message on the carrier's official website for over 48 hours.
- The number format looks incorrect (e.g., too short, wrong prefix for the stated carrier).
What to Do If You Suspect a Fake Number
If you encounter red flags, act promptly:
- Contact the Seller:
- Open a Platform Dispute:
- Escalate to Customer Service:
- Open a Platform Dispute: